(905) 670-2057 Contact

► ACCESSIBILITY POLICY

Metform is committed to excellence in serving all customers including people with disabilities. Metform is providing Customer/Supplier’s Access to Metform’s Office to People with Disabilities.

Purpose And Scope

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is a policy that deals with the Accessibility Standards for Customer Service Ontario. It is a Provincial act aimed at creating a more accessible Ontario by identifying, and to the extent possible, preventing and eliminating barriers experienced by persons with disabilities.

Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while at Metform’s site.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons

Training

Metform will provide accessible customer service training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

  • Receptionist
  • Sales Staff
  • Marketing Staff Employees working off-site
  • Purchasing staff
  • HR/Payroll
  • and all other employees who deals with public or other third parties on company’s behalf.

Call Metform for a competitive roll form line for your racking/shelving products.

Staff will be trained on Accessible Customer Service within 7 business days after being hired. Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Metform’s plan related to the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use the equipment or devices available on-site or otherwise that may help with providing goods or services to people with disabilities.
    These include:
    What to do if a person with a disability is having difficulty in accessing Metform’s goods and services
  • Staff will also be trained when changes are made to our accessible customer service plan.

► FEEDBACK PROCESS

Customers who wish to provide feedback on the way Metform provides goods and services to people with disabilities can provide feedback Requirement form through:

  • Receptionist
  • Website: www.metformintl.com
  • Tel. No. (905)670-2057

All feedback, including complaints, will be handled in the following manner:

  • Receipt confirmation of feedback in any form
  • Review
  • Discuss with the management
  • Feedback to customer 15 business days.

Notice of availability

Metform will notify the public that our documents related to accessible customer service, are available upon request by posting a notice in at the front desk/ Reception area.

Modification Policy

Any policy, practice or procedure of Metform that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.

 

► FEEDBACK FORM

Please use our feedback form for accessibility related concerns only.

For all other enquiries, please use our contact us form. Metform International Ltd is committed to service excellence, and strives at all times to provide products and services in a way that respects the dignity and independence of people with disabilities. The organization is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disability Act, 2005 (AODA). Personal information that is provided through the accessibility feedback form is collected pursuant to the Accessibility Standards for Ontarians with Disabilities Act, 2005, and will be used for the purpose of responding to accessibility requests.  Questions regarding the collection of information may be referred to the Accessibility Coordinator using the accessibility feedback form.

CAPTCHA
X

REQUEST A CALLBACK

Please fill out the form below and we will be in touch shortly.

Request a callback